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Help / FAQ

Orders

Has my order shipped?

Click the “Account” icon at the top right hand side of our site to view orders you have placed.

How do I change quantities or cancel an item in my order?

Click the “Account” icon at the top of our site to view your orders. Select the order. Click “Change Quantities/cancel orders” to edit your order. Please note that once an order has begun processing or has been shipped, the order is no longer editable.

How do I track my order?

Log into “Account” at herbalnitro.com to view your orders. When your order is shipped a tracking number will be entered next to your order. You may click the “track” button to track your order. Please note that it may take several hours for the information to be available in the USPS system after a shipping label has been generated.

My order never arrived.

From “Account” track your order status. If your shipping details show a status of “delivered” please contact customer service for assistance.

My order is incomplete or damaged.

Please contact us immediately via our Contact Us section.

Returns & Exchanges

What if there is something wrong with my order?

Call us right away so we can make things right. Reach us at 1-800-262-9464.

What if I need to return an item?

We’re sorry if your order didn’t work out. If you are not satisfied with an item you have purchased, you may return the item within 30 days from the order date for a full refund of the purchase price, minus the shipping, handling, gift wrap, or other charges.

What happens if I return an item that I bought on sale or used a promo code on?

Coupons and discount codes are allocated across all applicable items. If you applied a coupon or discount code on the order you’re returning, or if you are returning an item purchased on sale, you’ll be refunded the amount that you paid after the applied discount.

Items not eligible for refund or store credit:

Items purchased through another merchant. Please return those items where you purchased them.
Free gifts or promotional items with retail value
Returns received after 30 days of the original order shipment date.
Shipping charges, except in the cases where we have made a shipping error.

Pricing & Billing

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse (CA).

I have a question about my charges.

Click the “My Account” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact Customer Service for further assistance.

When will my credit appear on my account?

Credits can take up to seven (7) days to appear in your account after a return has been received by our company.

When will my credit card be charged?

Your credit card is charged at the time of your purchase.

Additional Support

I have questions not covered on this FAQ page.

Feel free to contact us about any questions you have. Please visit the Contact page to find the best way to reach us.